SHIPPING POLICY
Free Shipping Criteria (World Wide)
At Fishing Shirt Shop, we offer free economy shipping on orders above:
- $80 Delivered within Australia
- $90 Delivered to New Zealand
- $120 Delivered to USA or UK
- $200 Delivered anywhere else in the world
*Some exclusions may apply and will be shown on individual product listings.
* Free international shipping DOES NOT include import duties (if any).
Australia Wide Shipping
- Economy Flat Rate (our choice of carrier): $10.95
- Free Shipping: Orders Over $80 via economy & our choice of carrier
- Australia Post: From $12.05
- Express Post: From $15.90
Global Shipping
For all orders under the Free Shipping threshold, please add items to cart and enter a few minor details to obtain a shipping quote
*Note: Customs duties on international deliveries (if any) are not included in the delivery fee
RETURNS POLICY
Our Philosophy
Fishing Shirt Shop strives to provide quality fishing apparel and excellent customer service. We understand that online shopping for clothing can sometimes be challenging, so we offer a straightforward returns policy to ensure your shopping experience is hassle-free.
This policy is in addition to your rights under Australian Consumer Law.
Return Window
- We offer a 30-day return window from the date of order.
- All items MUST have their original tags attached to be eligible for a return.
- Items without original tags (i.e. the barcode tag/product info tag) cannot be returned unless faulty.
Faulty Items
- If you receive a faulty or damaged item, we will provide a replacement or full refund upon return of the faulty item(s). The item may need to be inspected by our supplier first.
- We will cover the return shipping costs for faulty items
- Contact us before returning any faulty items to arrange shipping
- Our goods come with guarantees that cannot be excluded under Australian Consumer Law
Change of Mind Returns
For Refunds:
- Items must be unworn (trying on is fine) and in original condition
- All original tags must still be attached to the item/garment (DO NOT REMOVE THE TAGS if trying on the item). We will classify any item returned without tags attached as worn
- Items must be returned within 30 days of the order date
- You will need to cover the return shipping costs
- Original shipping costs are non-refundable
- If a free-shipping service was chosen at checkout, we will deduct our actual shipping cost from your refund (approximately $10.95 upwards)
For Exchange:
- The same conditions apply regarding unworn items and attached tags
- We will ship your replacement item free of charge within Australia
- If swapping to a higher-priced item, you'll need to pay the difference
- If swapping to a lower-priced item, we'll refund the difference
- International customers will need to cover the shipping costs for the replacement item
- Please clearly indicate your desired replacement size/color in your return note
- If your desired replacement is out of stock, we will contact you to discuss alternatives or offer a refund
How to Process Your Return/Exchange
Prepare Your Return Note
- Write down your order number
- Specify if you want a refund or exchange
- For exchanges: clearly indicate the new size/color wanted
- Briefly explain your reason for return
Pack Your Return
- Ensure all original tags are still attached
- Include your return note
- Include a copy of your order receipt
- Package items securely to prevent damage
Send Your Return To:
Ocean Storm Fishing Tackle
3/144 Shellharbour Road
Warilla NSW, 2528
Important Notes
- We recommend using tracked shipping and keeping your tracking number until your return is processed.
- Items returned without original tags will not be accepted unless they are faulty
- Refunds will be processed within 5 business days of receiving your return
- International customers are responsible for all shipping costs and any applicable customs duties
- Please get in touch with our customer service team for any questions about our returns policy.
- This policy applies to online purchases only and may differ from in-store policies.